Refund policy

Return & Refund Policy

Last Updated: July 22, 2026

Thank you for shopping with Magnorra. Your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 3 days of receiving your order.

  • The item must be unused, unworn, and in its original condition.

  • The product must be returned with its original packaging, tags, accessories, manuals, and any complimentary items included with the purchase.

  • A valid proof of purchase or order confirmation must be provided.

Magnorra reserves the right to refuse returns that do not meet the above conditions.

Return Timeframe

You must initiate your return request within 3 days of receiving your order by contacting us at store@magnorra.in.

After your request is reviewed and approved, you will receive instructions on how to return the item.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method.

  • Refunds are typically completed within 8–10 business days, depending on your payment provider or bank.

Shipping charges, if applicable, are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

We offer exchanges for products that arrive damaged, defective, or if you receive the wrong item.

If you would like to exchange an item, please contact us at store@magnorra.in within 3 days of delivery. Exchange requests are subject to product availability.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 1–3 days of receiving your package.

To help us resolve your request quickly, please include:

  • Your order number

  • Clear photographs or videos of the product

  • A brief description of the issue

After verification, we will arrange an appropriate replacement, exchange, or refund at no additional cost to you.

Non-Returnable Items

For hygiene, safety, and operational reasons, the following items cannot be returned unless they are damaged or defective upon arrival:

  • Products showing signs of use or wear

  • Items returned without original packaging or accessories

  • Personalized or customized products

  • Gift cards or promotional vouchers

  • Products marked as "Final Sale" or "Non-Returnable" at the time of purchase

Return Shipping Costs

  • If the return is due to a damaged, defective, incorrect, or wrongly shipped item, Magnorra will bear the return shipping costs.

  • If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise stated.

We recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of returned items without tracking.

Cancellation of Orders

Orders may be cancelled before they are shipped. Once an order has been dispatched, it can no longer be cancelled and must follow the return process outlined above.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Magnorra

Email: store@magnorra.in